Livro de Reclamações_Complaints Book
Produtos
Livro de Reclamações_Complaints Book
This service allows the purchase of the Complaints Book, which is mandatory in all establishments of goods suppliers and service providers. The requirement for the existence and availability of the Complaints Book aims to strengthen the procedures for defending the rights of consumers and users in the supply of goods and provision of services.
How and where to do
By product RIAC
What I need
- Company Card or Collective Person Card;
- Definitive Collective Person Identification Card (for issues prior to 12/31/2008).
Service cost
- Standard mail shipping - €4.85
- Registered mail shipping - €7.80
- Pickup at RIAC store - no additional cost
€22.92 + Shipping Fee
Carry out the service at a RIAC store
What I need
- Company Card or Collective Person Card;
- Definitive Collective Person Identification Card (for issues prior to 12/31/2008).
Service cost
22,92€
Agendamento do serviço
When to do
At any time.
Additional Information
Where to do it
On this Portal; RIAC Stores;
Destinatários
All suppliers of goods and service providers who:
- have a fixed or permanent establishment where they carry out their activity exclusively or principally, habitually and professionally; and
- Have contact with the public, namely through customer service services aimed at offering products or services or maintaining customer relations.
Amendment of annotations: Annotations to the Complaints Book
It is possible to make annotations, up to a limit of eight, to the physical complaint book when there is a change of establishment address, a change in the activity or the respective CAE, or a change in the name of the establishment of the service provider/supplier of goods.
The printed form costs €6.00 and is available at the online store of the Imprensa Nacional Casa da Moeda through the link: Print: Annotation - Complaints Book | INCM
For more information
See: Frequently Asked Questions and Legislation